Privacy Policy

1. Who we are

PetAider ("we", "us", "our") provides pet-care planning tools across web and mobile.

Privacy contact: support@petaider.com

2. What we mean by personal information

Personal information means information about an identifiable individual.

Pet-related data can be personal information if linked to an identifiable account owner or caregiver.

3. Information we collect

Information you provide: account details, pet profile details, assessment and wellness inputs, uploads, support communications, and optional photos or images submitted to Ask PetAider. Ask PetAider images may contain pet-health information or other content you choose to provide.

Information collected automatically: device and usage events, session and security telemetry, IP-derived approximate location, crash and performance diagnostics.

Information from third parties: payment/subscription status events from processors or app stores, and profile signals from sign-in providers you authorize.

4. How we use information

Provide and maintain the Service, including account management, pet profiles, assessments, wellness guidance, reminders, follow-up continuity, and automated processing of optional Ask PetAider images to answer your question.

Operate and improve reliability, quality, and user experience.

Protect security, prevent abuse and fraud, and enforce our terms and policies.

Respond to support requests and service communications.

Comply with legal obligations, resolve disputes, and enforce agreements.

Generate aggregated or de-identified insights to improve model and product quality; no de-identification process is perfect.

5. Legal bases and consent

Where required by law, we rely on contractual necessity, consent, legitimate interests, and legal obligations, as applicable.

Where processing is based on consent, you may withdraw consent, but some features may no longer function.

6. How we disclose information

We do not sell personal information.

We disclose data to service providers that operate hosting, storage, authentication, analytics/diagnostics, communications, payments, and automated or AI processing, under confidentiality and data-protection obligations.

When you submit an optional Ask PetAider image, the image and the minimum related question context are sent to an automated or AI processing service provider so PetAider can provide the requested guidance.

We disclose caregiver-shared pet information only when you initiate sharing and can revoke sharing through the Service.

We may disclose information for legal/safety reasons and in connection with business transfers, as permitted by law.

7. International data transfers

We and our service providers may process data in Canada and other countries where we or our providers operate.

Where required, we apply appropriate safeguards for cross-border transfers under applicable law.

8. Data retention

We retain data as reasonably necessary for service delivery, continuity, security, legal compliance, and dispute resolution.

Account and pet-care data is retained while your account remains active and until deletion is requested, subject to legal and security exceptions.

PetAider does not save Ask PetAider image attachments to your pet's records or persistent PetAider file storage by default. Automated or AI processing providers may process or retain submitted content for limited operational, security, or abuse-monitoring purposes under their applicable terms and data controls.

Content sent through the provider's API is not used to train the provider's models by default unless data sharing for that purpose is explicitly enabled under the provider account's controls.

Residual backup copies may persist for a limited period and expire according to backup retention schedules.

9. Security

We maintain administrative, technical, and physical safeguards designed to protect personal information, including access controls, encryption in transit, logging and monitoring, secure development practices, and vendor security requirements appropriate to risk.

No transmission or storage method is 100% secure. We respond to incidents under applicable law, including notification obligations where required.

10. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, export, object to, or restrict certain processing of your data.

To exercise rights, contact support@petaider.com. We may verify identity before completing requests.

11. Cookies and similar technologies

We use cookies, local storage, and similar technologies necessary to operate and secure the Service, including authentication and session management.

If we introduce non-essential analytics or advertising technologies, we will provide notice and choices as required by law.

12. Children

The Service is intended for adults and caregivers.

We do not knowingly collect personal information from children under 13 (or the age defined by applicable law) without required authorization.

13. Changes to this policy

We may update this policy from time to time.

Material changes are reflected by the Last updated date and version, and may be accompanied by additional notice in-product where appropriate.

14. Contact

Privacy and support: support@petaider.com

General contact: contact@petaider.com

Security reports: bugs@petaider.com